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Store Policy

Thank you for purchasing from The Lash Link.

  • All sales are final and are not subject to a refund or reversal. Once order has been placed, there will be no exchanges or returns.
  • Any fraudulent chargebacks opened after customer receives product will result in legal action.
  • We are not liable for stolen or lost packages. We may try to get into touch with USPS to start an investigation and locate your package on your behalf.
  • If products are damaged during shipping, we will either replace or refund. We will only replace or refund once proof of damages has been submitted to us.
  • Shipping fees are non-refundable.
  • If you entered the wrong address and your package is returned, you will be responsible for shipping fees again. Please verify the correct address when placing the order.
  • Processing times is between 1-2 days. For wholesale packages, processing is 2-3 weeks. Please note, processing times include business days only.
  • Shipping is between 3 - 5 days.
  • We are not liable for delays caused by natural disasters.
  • Orders placed on Friday after 3 pm will be processed on Monday, along with weekend orders from Saturday and Sunday.
  • We are not responsible for delays by USPS.
  • Once placed, addresses on orders cannot be changed.
  • Orders will not be modified or altered.