Thank you for purchasing from The Lash Link.
- All sales are final and are not subject to a refund or reversal. Once order has been placed, there will be no exchanges or returns.
- Any fraudulent chargebacks opened after customer receives product will result in legal action.
- We are not liable for stolen or lost packages. We may try to get into touch with USPS to start an investigation and locate your package on your behalf.
- If products are damaged during shipping, we will either replace or refund. We will only replace or refund once proof of damages has been submitted to us.
- Shipping fees are non-refundable.
- If you entered the wrong address and your package is returned, you will be responsible for shipping fees again. Please verify the correct address when placing the order.
- Processing times is between 1-2 days. For wholesale packages, processing is 2-3 weeks. Please note, processing times include business days only.
- Shipping is between 3 - 5 days.
- We are not liable for delays caused by natural disasters.
- Orders placed on Friday after 3 pm will be processed on Monday, along with weekend orders from Saturday and Sunday.
- We are not responsible for delays by USPS.
- Once placed, addresses on orders cannot be changed.
- Orders will not be modified or altered.